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May 2013 - DoubleBeam

The Future of POS is Open Platform and Integration

While attending the NRA (National Restaurant Association) Show in Chicago last week it became crystal clear what restaurants want: integration in the technology they adopt. Our booth was centrally located in the technology pavillion of the show where bulky legacy point of sale systems were replaced with sleek sophisticated tablet-based POS solutions. These cutting edge cloud-based systems and mobile applications were neighbors during the four day show and it got attendees to wonder: can they have the best of all worlds in one system for their restaurant? Thankfully, for restaurateurs and merchants, the future for integration is looking bright. GoPago is deliberately moving to an open platform. At the prestigious Google i/o Conference earlier this month, it was announced that we have integrated with Google Wallet. The Google Wallet Instant Buy API is available on the GoPago app on Android devices, so now GoPago LIVE can accept Google Wallet payments alongside mobile orders and payments. Through our own SDK (software development kit) we will be providing API libraries and developer tools to build, test and debug apps for GoPago LIVE. Through opening our platform, we get to extend the value for our merchants with the best industry apps developed by domain experts. With this openness, a sit down restaurant may want to use their favorite reservation app and have it integrated on their smart POS system, GoPago LIVE. We are very aware of the highly competitive nature in the industries that we occupy, but we do believe that the winners will be those who work together and don’t position themselves as an all or nothing solution. During the conference,...

mPOS: Our Latest Disruptive Device For QSRs

We will unveil our mPOS solution as the latest addition to our commerce in the cloud product suite at the National Restaurant Association (NRA) show. The mPOS has all the power of GoPago LIVE’s tablet POS on a smartphone that enables line busting by pushing point of sale to the edge of brick and mortar restaurants. “Traditional costs for mPOS solutions are over a thousand dollars and with technology changing so fast, hardware is obsolete in a year; hefty monthly maintenance costs have those solutions a non-starter,” said GoPago Founder and CEO Leo Rocco. “For a little over $1 a day (all in), a QSR can enable their employees with a smartphone to streamline the order taking and payment process. QSRs no longer have to run to the kitchen to communicate what they just wrote down on paper or be limited to a central POS station to accept payments. GoPago LIVE mPOS allows restaurants to turn tables over faster and provide responsive customer service.” Our new mPOS will debut on the Nexus 4 with a card reader, rugged case and with our POS software already loaded for $49 a month. The mPOS offers flexible connectivity for merchants via WiFi with the option to upgrade to a 4G data plan. “Green” flexibility is offered when customers can choose to have their receipts texted or emailed and for merchants who desire, printed wirelessly via Bluetooth. QSRs can especially benefit from this solution because the mPOS connects to a merchant’s personal commerce cloud with robust reporting across terminals and locations accessible on any device at any time. This POS on a smartphone...

Why Every Tablet POS Needs to Come Loaded with a 4G Data Plan

Let’s face it, most brick and mortar businesses don’t have an IT department and most cannot afford the costs of hiring an IT specialist, although we all know how vital internet enabled systems are to running a successful business in today’s competitive world. In fact, it is so important that when POS systems go down, especially during the transaction process, they hit a businesses’ bottom line hard and fast. The problem is that WiFi is unreliable. How many times have you had to check your router or call your cable company during your busy hours? If you are lucky and patient enough to talk to someone after hours on hold, you still have to remember and have access to your username and password (which probably is the unchanged one your internet provider automatically registered you with) and then you still may need to set up an appointment for a technician to visit. All of this while you have a business to run and customers who do not like the inconvenience of paying in cash. This whole process makes troubleshooting internet problems a nightmare. At GoPago, we are well aware of this pain point and that is why we have partnered with Verizon, the nation’s premier 4G data provider, to bundle a 4G internet data plan with every GoPago LIVE system. As soon as you turn on your system, it’s ready to go. No need for internet configuration, no WiFi passwords to remember. As Leo Rocco, GoPago CEO and Founder is fond of saying, “It’s like that euphoric feeling when you were a kid and the present you got included...

GoPago LIVE: Pioneering “Solution as a Service” in Commerce

Pictured above from left to right: David Herzog, VP of Partnerships and Alliances; Martina Plaza, Office Manager;  Leo Rocco, Founder & CEO; Kelsey Mitchell, Program Manager; and Steve Elefent, Chief Strategy Officer A year ago yesterday, Tech Republic published an article about an emerging trend, Solution as a Service, which could take over the other SaaS (Software as a Service). The article pointed to this new trend as a “revolution in a revolution” and as something that “would start with traditional Internet-related problems (such as search or content distribution)” and later move to other verticals. While attending the Electronic Transaction Association Expo these last few days, it became evident that there is evolution from Software as a Service to a Solution as a Service approach in the payments space. GoPago LIVE, our total commerce in the cloud product suite, is a comprehensive, bundled solution that stretches beyond software. It integrates all the hardware, software, and internet connectivity, while providing customer service that is both predictive for the merchant (eliminating system downtime) and proactive for future needs. Leo Rocco, GoPago Founder and CEO, stated, “There’s a big idea of evolving the paradigm of ‘Software as a Service’ to ‘Solution as a Service.’ The solution includes hardware, software, 4G data connectivity and best in class customer service; that’s our package and I believe that’s where the industry needs to go.” This change means that merchants will no longer have to invest large upfront licensing and maintenance fees for software from one company and pay additional large upfront costs in hardware from another company. An upfront licensing fee for POS software can...